Privacy Policy
Last updated: 15 January 2026
SDDigital Group (“we,” “us,” or “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible way. This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website, services, and AI-powered solutions.
This policy applies to all users, clients, and visitors of our website:
https://sdigital.digital/
1. Who We Are
Legal business name: SDDigital Group
Trading name: SDDigital Group
Business location: Fitzroy North, Victoria, Australia
Contact email: [email protected]
2. Information We Collect
We may collect the following types of personal and usage information:
Personal Information
Name
Email address
Phone number
Company or business details
Payment-related information (processed via third-party providers)
User-Provided Content
Information submitted through forms
AI prompts, inputs, or instructions
Files or documents uploaded by users
Technical & Usage Data
IP address
Browser type and device information
Cookies and similar tracking technologies
Website usage and analytics data
We do not knowingly collect personal information from children under the age of 13 or 16.
3. How We Use Your Information
We collect and use personal information for the following purposes:
To provide AI consulting, automation, and advisory services
To operate, maintain, and improve our AI systems and workflows
To communicate with clients and users
To deliver marketing communications (where consent is given)
To analyse usage and performance of our services
To meet legal, regulatory, and compliance obligations
4. AI-Specific Data Use & Automated Processing
As an AI consulting and automation agency:
We may process user or client data using third-party AI models and platforms.
Any data used for AI improvement or optimisation is anonymised and cannot reasonably identify individuals.
AI outputs may be partially automated and partially reviewed by humans, depending on the service.
We do not use personal data to train proprietary AI models without appropriate safeguards.
Opt-Out
Users and clients may opt out of having their data used for AI improvement or optimisation at any time by contacting us.
5. Cookies & Analytics
We use cookies and similar technologies to:
Operate our website
Analyse traffic and usage
Improve user experience
You can manage or disable cookies through your browser settings.
6. Third-Party Services
We use trusted third-party service providers (“standard SaaS tools”) to help us operate our business, including:
Hosting and infrastructure providers
AI service providers
Analytics tools
CRM and communication platforms
Payment processors
These providers may process personal data on our behalf under contractual confidentiality and security obligations.
7. International Data Transfers
Your information may be stored or processed outside Australia, depending on the location of our third-party service providers. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place in accordance with applicable privacy laws.
8. Data Retention
We retain personal information until you request deletion, unless we are legally required to retain it for longer.
You may request deletion of your personal data at any time.
9. Your Rights
Depending on your location, you may have the right to:
Access your personal data
Correct inaccurate or incomplete information
Request deletion of your data
Withdraw consent
Opt out of marketing communications
Opt out of AI training or improvement use
Object to or restrict certain processing activities
To exercise any of these rights, contact us using the details below.
10. Security of Your Information
We take reasonable technical and organisational measures to protect personal information, including:
Encryption
Access controls
Secure hosting environments
Internal confidentiality policies
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies separately.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised “Last updated” date.
13. Contact Us
If you have any questions, concerns, or requests regarding privacy or data protection, please contact:
Privacy Contact: Sherwyn Dutt
Email: [email protected]