Terms of Service
Last updated: 15 January 2026
These Terms of Service (“Terms”) govern your access to and use of the website and services provided by SDDigital Group (“we,” “us,” or “our”).
By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.
1. About Us
Business name: SDDigital Group
Location: Fitzroy North, Victoria, Australia
Website: https://sdigital.digital/
Contact email: [email protected]
2. Services
We provide professional services including, but not limited to:
AI consulting and advisory services
AI automation design and implementation
Workflow and business process automation
Custom AI agents or AI-enabled systems
Our services may be delivered as bespoke projects, retainers, or other agreed commercial arrangements.
We may use third-party AI models, platforms, and software tools as part of delivering our services.
3. Eligibility
To use our services, you must:
Be at least 18 years old
Be located in Australia
Have the legal capacity to enter into a binding agreement
Our services are available to individuals and businesses only.
4. Payments & Billing
Our services are generally provided on a paid basis, which may include monthly retainers or other agreed fee structures.
Fees, billing cycles, and payment terms will be agreed with you in writing before services commence.
All fees are exclusive of applicable taxes unless stated otherwise.
Refunds
Unless otherwise agreed in writing, refunds are not guaranteed, particularly once work has commenced. Any refunds are handled on a case-by-case basis at our discretion, subject to Australian Consumer Law.
5. User Responsibilities & Acceptable Use
You agree that you will not:
Use our services for any unlawful, harmful, or misleading purpose
Upload, provide, or process data you do not have the right to use
Use AI outputs in violation of laws or third-party rights
Attempt to reverse engineer, copy, or misuse our systems
Use outputs as a substitute for professional legal, medical, financial, or regulatory advice
Interfere with or disrupt our services or infrastructure
You are solely responsible for how you use any outputs or deliverables we provide.
6. AI Use & Output Disclaimer
You acknowledge and agree that:
AI systems may produce inaccurate, incomplete, or unpredictable outputs
AI-generated outputs are provided for informational and operational purposes only
You are responsible for reviewing, validating, and approving outputs before relying on them
We do not guarantee accuracy, completeness, or suitability of AI outputs for any specific purpose
You remain fully responsible for decisions, actions, and outcomes arising from your use of AI outputs.
7. Intellectual Property
Our Intellectual Property
All methodologies, frameworks, prompts, workflows, code, documentation, and materials developed or provided by us remain the exclusive intellectual property of SDDigital Group, unless expressly agreed otherwise in writing.
Client Content
You retain ownership of all content, data, and materials you provide to us. You grant us a limited, non-exclusive licence to use that content solely for the purpose of providing our services.
AI Outputs
Unless otherwise agreed in writing:
You may use AI outputs delivered to you
We retain ownership of all underlying tools, systems, and intellectual property used to generate those outputs
8. Service Availability & Changes
We reserve the right to:
Modify, suspend, or discontinue any part of our services
Update or change how services are delivered
Refuse or limit service where necessary
We do not guarantee uninterrupted availability of services.
9. Suspension & Termination
Either party may terminate services by providing reasonable notice, unless otherwise agreed.
We may suspend or terminate services immediately if you:
Breach these Terms
Use services unlawfully or improperly
Fail to pay fees when due
Upon termination, outstanding fees remain payable.
10. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, special, or consequential losses
We are not responsible for business interruption, lost profits, or reliance on AI outputs
Our total liability arising out of or relating to our services is strictly limited to the fees you paid to us in the previous three (3) to six (6) months, at our election.
Nothing in these Terms excludes rights or remedies that cannot be excluded under Australian Consumer Law.
11. Indemnity
You agree to indemnify and hold us harmless from any claims, losses, damages, or expenses arising from:
Your use of our services
Your misuse of AI outputs
Your breach of these Terms
Your violation of any law or third-party rights
12. Governing Law & Dispute Resolution
These Terms are governed by the laws of Victoria, Australia.
Before commencing any legal proceedings, the parties agree to attempt to resolve disputes through good-faith informal negotiation.
If unresolved, disputes are subject to the exclusive jurisdiction of the courts of Victoria.
13. Changes to These Terms
We may update these Terms from time to time. Updated versions will be posted on our website with the revised date.
Continued use of our services constitutes acceptance of the updated Terms.
14. Contact
If you have questions about these Terms, contact:
SDDigital Group
📧 [email protected]